Terms of Service

1. Website use

Content on laivenai.com is for general information. We may update or remove content without notice. You agree not to misuse the site, attempt unauthorized access, or submit unlawful or harmful content through forms or communications.

2. Services

LaivenAI provides software solutions including WhatsApp and Instagram chatbot automation, custom software, web applications, and integrations. Specific scope, fees, timelines, and deliverables are defined in a separate proposal, statement of work, or written agreement. In case of conflict, the written project agreement controls over these website Terms.

3. Service-based and product-based engagements

Engagements may be custom (service-based) or packaged (product-based). Licensing, support windows, and ownership of pre-existing product IP will be stated in the applicable agreement. Unless otherwise agreed, client-specific custom work deliverables are owned by the client upon full payment; LaivenAI retains rights to general know-how, frameworks, and reusable components not unique to the client.

4. Client responsibilities — Meta / WhatsApp / Instagram

If services involve Meta platforms (including WhatsApp Business Platform or Instagram messaging):

• You must maintain a valid Meta Business presence and comply with Meta's Platform Terms, WhatsApp Business terms and policies, and all applicable laws.
• You are responsible for obtaining and documenting end-user opt-in consent, using approved templates where required, honouring stop/opt-out requests, and ensuring message content is lawful and policy-compliant.
• You remain the controller of end-user relationships and account assets unless a written agreement says otherwise.
• LaivenAI is not liable for account bans, message blocks, or policy enforcement actions by Meta arising from client content, consent practices, or account configuration outside our agreed control.

5. Payments

Fees, invoices, and payment schedules are set out in the project agreement. Work may be paused if invoices remain unpaid beyond the agreed period.

6. Confidentiality

Each party agrees to protect confidential information received from the other and use it only for performing the engagement, except where disclosure is required by law.

7. Warranties and disclaimer

The website is provided "as is" without warranties of any kind. For contracted services, any warranties are limited to those expressly stated in the project agreement. We do not guarantee uninterrupted messaging delivery by Meta or third-party platforms.

8. Limitation of liability

To the maximum extent permitted by law, LaivenAI's total liability arising from website use or services shall not exceed the fees paid to LaivenAI for the specific engagement giving rise to the claim in the three months preceding the claim. We are not liable for indirect, incidental, special, consequential, or lost profit damages.

9. Indemnity

You agree to indemnify LaivenAI against claims arising from your misuse of the services, your messaging content, your failure to obtain required consents, or your breach of Meta or legal requirements, except to the extent caused by our proven negligence.

10. Governing law

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction, subject to any different venue agreed in a project contract.

11. Changes

We may update these Terms by posting a revised version on this page. Material changes to active service contracts will be communicated as required by that contract.

12. Contact

Questions: [email protected]. Location: India.