Privacy Policy

1. Data controller

For website inquiries, the data controller is LaivenAI / Muhammed Shifan P. Contact: [email protected].

2. Information we collect

• Contact form submissions: name, email, company (optional), interest area, and message content.
• Communications you send by email, phone, or WhatsApp.
• Basic technical data such as browser type, device, and pages visited if analytics tools are enabled in the future.

We do not knowingly collect sensitive personal data through the marketing website. Do not submit passwords, payment card numbers, or health data via the contact form.

3. How we use information

• To respond to inquiries and schedule calls.
• To prepare proposals and deliver services you request.
• To improve our website and communications.
• To comply with applicable law.

We do not sell your personal data.

4. Legal basis (India — DPDP-aware)

Where India's Digital Personal Data Protection Act, 2023 (DPDP) and related rules apply, we process personal data for legitimate uses such as responding to your request for information or services, performing a contract, or complying with law. Where consent is required, we will seek it appropriately. You may request access, correction, or deletion of your personal data by emailing us, subject to legal retention requirements.

5. WhatsApp, Instagram, and Meta platforms

When LaivenAI builds or operates WhatsApp or Instagram messaging solutions for a client:

• The client typically owns the Meta Business account, WhatsApp Business Account, and relationship with end users.
• The client is responsible for complying with Meta Platform Terms, WhatsApp Business Messaging Policy, Commerce Policy, and applicable privacy laws — including obtaining valid opt-in consent before messaging, using approved message templates where required, honouring opt-outs, and avoiding spam or prohibited content.
• LaivenAI acts as a technology / service provider. We process end-user message data only as needed to deliver the contracted solution and under instructions from the client, unless otherwise agreed in writing.
• End users should review the client's own privacy notice for how their chat data is used.

6. Sharing and processors

We may use trusted processors (for example email delivery, form providers, hosting, or calendar tools) to operate this website and respond to you. They process data on our behalf under appropriate safeguards. We may disclose information if required by law or to protect rights and safety.

7. Cookies and analytics

The site may use essential cookies required for basic operation. If we add analytics (for example privacy-focused analytics or Google Analytics), we will update this policy and, where required, provide notice or consent choices.

8. Retention and security

We retain inquiry data as long as needed to respond and for reasonable business records, then delete or anonymize it. We take commercially reasonable steps to protect data, but no method of transmission or storage is fully secure.

9. Children

Our services are directed to businesses and professionals. We do not knowingly collect personal data from children.

10. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after updates constitutes acceptance of the revised policy where permitted by law.

11. Contact

Questions about privacy: [email protected]. Location: India.